We're pulling out all the stops to protect your business interest at all times.

This privacy policy sets out how AIRPAY uses and protects any information of a person who visit the site and provide information to AIRPAY (the Visitor / You).

AIRPAY endeavors to safeguard and protect the Visitor's privacy.

The information of customers and others who visit the AIRPAY's website we believe it is necessary to post a privacy statement. The information shared with the AIRPAY will be treated as private. We also desire to say explicitly that adequate precautions have been taken to protect information relating to customers and their information available with the AIRPAY.

Customer confidentiality and privacy are of utmost concern to AIRPAY.

Who is covered by this Policy?

All persons who visit the website and provide information to the AIRPAY online are covered under this Policy. This Policy does not cover the information provided through other modes of communication to AIRPAY.

What personally identifiable information is collected from you?

We collect information from you regarding name, addresses, email addresses, passport number, Income, PAN, details of nominees, etc. and Demographic information such as preferences, interests, etc, to conduct AIRPAY's business.

By providing email address, telephone numbers and other contact information, the Visitor is agreeing that AIRPAY may contact by one or more of the modes of communications.

What AIRPAY does with the gathered information?

The use / purpose for which any information collected from the Visitor, through the website of AIRPAY, will vary depending upon the circumstances. Broadly, they may comprise all or any one or more of the following purposes (but shall not be restricted to):

  1. To use the information for internal record keeping.
  2. To use the information to improve our products and services.
  3. To use the information for normal business functioning.
  4. To send periodically promotional communication about new products, special offers or other information, which AIRPAY thinks the Visitor, may find interesting.
  5. To contact the Visitor periodically for market research purposes. AIRPAY may contact the Visitor by email/post or by any other suitable mode of communication. We may use the information to customize the website according to the Visitors' interests.

We collect and retain information about you only for specific business purposes.

We use information to
  1. Open and administer your accounts and to protect your records and funds.
  2. Comply with all applicable laws and regulations.
  3. Understand your financial needs so that we can provide you with quality products and superior services.
  4. To comply with laws, guidelines and regulations that govern the financial services in the country.
  5. To quote examples we need to obtain Passport number for NRI account & PAN for deposit accounts in respect of resident customers for KYC (Know Your Customer Norms Set by Reserve Bank of India)
Access to the collected information:

The access to the information provided through the AIRPAY's website would only be given to authorized employees or other AIRPAY Group Companies or affiliates or authorized agents or service provider for normal business purposes, only on need to know basis.

AIRPAY may be required, from time to time, to disclose the Visitor's information to Banks or Payment Services Providers or Governmental or judicial bodies or Regulators or any person to whom AIRPAY is under an obligation to make disclosure under the requirements of any law or terms of service agreement between you and Airpay.

AIRPAY does not release customer information except as directed by law or as per your mandate. We do not share specific information about customer accounts or other personally identifiable data with nonaffiliated third parties for their independent use unless:

  1. The information is provided to help complete a transaction initiated by you.
  2. You request or authorize it.
  3. The disclosure is required by/or directed by law.
  4. You have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been given the opportunity to decline.
Our security procedures to protect customer information

AIRPAY follows best security practices to help prevent unauthorized access to confidential information about visitors. AIRPAY's endeavor is to ensure that information is secure. In order to prevent unauthorized access or disclosure, AIRPAY has put in place suitable systems and procedures to safeguard and secure the information that it collects online. AIRPAY may also work with third parties for Web traffic analysis to research certain usage and activities on parts of the AIRPAY's website. The Web analysis software is used to find out more about the Visitor, including the Visitor demographics, behaviour and usage patterns, for more accurate reporting and to improve the effectiveness of AIRPAY's' marketing.

Links to other websites:

AIRPAY's website may contain links to other websites of your interest. Please note that once the Visitor opts to link to other websites, AIRPAY shall not be responsible for protection of further disclosure of information and this Privacy Policy / statement cease to be applicable for such disclosure of information. The Visitor may therefore, like to exercise caution and look at the privacy statement applicable to those websites

Similarly, link of AIRPAY's website may be available on various other third party websites. However, AIRPAY shall not be responsible to the contents and material of such other websites. If any person provides its information on other websites, where link of AIRPAY's website or AIRPAY's logo is available, AIRPAY shall not be responsible to any acts or omissions committed by third party websites including but not limited to data theft, misuse of information of such person.

Data Protection Officer

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

Mr. Mathew Thomas
Airpay payment services
Grievances policy:

IMPORTANT: AIRPAY reserves its right to amend the present Privacy Policy at any time and will place such amended Privacy Policy, if any, on its website. This Privacy Policy is neither intended to and nor does it create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on AIRPAY in respect of any other party or on behalf of any party. By accessing this website and any of its pages, you are agreeing to the terms set out above.

Thank you for choosing AIRPAY.