Frequently Asked
Questions

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Onboarding & Getting Started

airpay is an integrated payment platform that connects your business to over 200+ payment modes. We provide the technology to help you manage transactions seamlessly, whether you operate a local shop or an online enterprise.

We offer a 10% Digital Onboarding experience. Simply visit our merchant portal, enter your business details, and upload your documents digitally. There is no need for physical paperwork or manual submissions.

To activate your account, you will need basic digital copies of your PAN card, Bank details (such as a cancelled cheque), and proof of business address. The entire verification process is handled securely online.

We prioritize quick turnarounds. Once your digital KYC is submitted, approval typically takes just24-48 hours , giving you near-instant access to start collecting payments.

Not at all. airpay is designed as a No-Code solution. You can set up your account and start using our payment tools through a user-friendly interface without any prior technical knowledge.

Payments & Features

You can accept payments via UPI, Credit and Debit Cards, Net Banking, Wallets, and EMI options. We support a comprehensive suite of 200+ payment instruments to ensure you never miss a sale.

Yes. You can generate dynamic QR codes for instant UPI payments or deploy integrated POS machines to accept all major Credit and Debit cards directly at your storefront.

The process is frictionless. Whether a customer scans a QR code, taps a card, or uses a payment link, the transaction is processed securely in real-time with instant confirmation for both you and the customer.

You get access to a powerful Merchant Dashboard. This allows you to track every transaction, monitor your earnings, and download detailed settlement reports from any device.

Omnichannel means selling everywhere simultaneously. With a single airpay ID, you can accept payments on your website, via social media links, and inside your physical retail store.

Pricing, Security & Settlements

Our pricing is straightforward and competitive, starting at a 1.5% platform fee. We believe in transparency, so you can manage your margins without worrying about complex calculations.

No. Beyond the agreed-upon platform fees, airpay does not charge any hidden transaction fees or surprise maintenance costs. All costs are disclosed upfront.

We follow a standard T+1 settlement cycle. This ensures that the payments you collect are credited directly to your registered bank account by the next working day.

Security is our top priority. airpay is PCI-DSS compliant and strictly adheres to RBI guidelines, ensuring that your business data and your customers' financial information are fully encrypted and protected.

Our dedicated support team is available via Email, Live Chat, and our Toll-Free helpline. Enterprise partners also benefit from dedicated account managers for personalized assistance