In line with the requirements and KYC norms, the merchant's website, mobile app, digital invoice, payment collect requests raised should comprise the following.
Business Details and Offerings
This part will cover the Online Customer Registration, the merchant's product/service offerings, and the applicable pricing structure.
About Us
This part of the website will give details about the organisation in terms of its line of business, company profile, key personnel, and management members.
Delivery and Shipping Policy
For Merchants involved in the physical shipping of goods by placing an order on ecommerce websites, it should cover the terms of delivery, shipping and tracking methods provided by them.
Refund and Cancellation
This section gives clear guidelines and conditions regarding the reasons for a refund and the refund processing procedure. It should also confirm the Refund/Cancellation Policy of the organisation with applicable terms.
Privacy / Terms & Conditions Policy
This section will confirm how customer information is used, protected, and stored safely.
Contact Us
The merchant will provide the details and modes through which a customer can reach out to the merchant for any requirements, not limited to servicing only.