airpay's fast and frictionless signup process enables merchants to start accepting payments with ease. The merchants should ensure their required details and requirements are available and updated to activate them for the services.
The following requirements are the prerequisites that need to be adhered to by the merchants for availing the Payment Acceptance Services through the airpay payment gateway.
In line with the requirements and KYC norms, the merchant's website, mobile app, digital invoice, payment collect requests raised should comprise the following.
This part will cover the Online Customer Registration, the merchant's product/service offerings, and the applicable pricing structure.
This part of the website will give details about the organisation in terms of its line of business, company profile, key personnel, and management members.
For Merchants involved in the physical shipping of goods by placing an order on ecommerce websites, it should cover the terms of delivery, shipping and tracking methods provided by them.
This section gives clear guidelines and conditions regarding the reasons for a refund and the refund processing procedure. It should also confirm the Refund/Cancellation Policy of the organisation with applicable terms.
This section will confirm how customer information is used, protected, and stored safely.
The merchant will provide the details and modes through which a customer can reach out to the merchant for any requirements, not limited to servicing only.
As a design, the onboarding process does not permit merchants from these categories to get onboarded in the initial stage. The merchant must check whether his business falls on the prohibited list and proceed accordingly.
Once merchants have provided their business, contact, and settlement bank details during the online signup process, they must upload the applicable KYC documents to complete the registration process.
Please click here for a list of KYC documents required by airpay basis the merchant category.
For Incremental queries and support, please reach out to the Account Manager.
If you see a charge that you do not recognize, it may be fraud. Before you report fraud, please make sure that neither yourself nor an authorized user made the transaction.
You may report fraud to airpay by contacting directly at firstname.lastname@example.org.